Troubleshoot Failing Tests in a Test Plan

If a test in a test plan fails, you will need to figure out the failure reason. In order to do that: 

1. Check the FAILURE SUMMARY column in the Test Queue page of the desktop app. In the Recently finished tests section of the page, you will see a table with the finished tests. For the tests with Failed status in the TEST RESULT column, the FAILURE SUMMARY column will be populated with the short summary of the failure reason, which contains the line number at which the test failed, as well as the text of the line. E.g.: Failed step at line 5: Then "LOG IN" is displayed
2. In order to get a more detailed description of the failure reason:
   1. Go to Test Plan Management page.
   2. Click on the test plan in which the test has failed. Test Plan Detailed view will be displayed.
   3. Find the failing test in the Test Plan Detailed View and double click the failed test result added under the test. View Test window with the active View Test Result tab will be displayed.
   4. In the View Test Result tab, you can find the detailed description of the error that caused the failure in the Details field. For web-based tests, you will also find a screenshot in the failing step. Based on the detailed error description and/or the screenshot, you can make the adjustments to the failing test case.