Latest update: 3 November 2024
Introduction
The storage terms vary based on the type of data. The conditions of storage maintenance and storage terms are described in this Data Retention Policy (herein referred to as "this Policy"). All data created by a User while using the Services and stored on our servers, excluding personal data of the User, is subject to this Policy. Our User personal data storage policy is described in our Privacy Policy.
This Policy is a part of our Terms of Service and EULA agreements.
Definitions/Terminology
The following definitions apply to this Policy:
- "User", "you", "Client", "Customer" - refers to any user of the Services as a member of an organization within TestFirst
- "Organization" - an entity created using the Services with the purpose of collaboration between Users
- “Services” - refers to TestFirst software, TestFirst website at https://www.testfirst.com/ and all its subdomains, TestFirst support services, website extensions, and all other services associated with providing access to and support for the abovementioned services.
- “Company”, “We”, “Us”, “Our” - refers to FirstCall QA Pte. Ltd., the provider of the Services
- "Data" - for the purpose of this Policy, refers to entities created by the User while using the Services. The aforementioned entities include:
- screenshots
- video recordings
- attachments
- test execution reports.
- "Hot storage" - refers to the storage devices employed by TestFirst for the data that is accessed and maintained in real time.
- "Cold storage" - refers to the storage devices employed by TestFirst for the data that hasn't been accessed in the term specified further in this Policy. Access to the data in cold storage might be slower than for hot storage. Upon a user accessing data in cold storage, it is moved to hot storage.
- "Storage term" - refers to the period during which the data is retained
- "Backup" - a copy of data stored for the purpose of restoring it in case of data loss or damage
- "Data access", "Accessing data" - viewing, editing, or updating an entity.
Storage Term
The data created by the Customer while using the Services is stored for as long as it is required to provide the Services, or until a User deletes the data.
Upon creation, the data is stored using Hot storage. If the data has not been accessed by any User in the Organization in the term specified below, the data is moved to Cold storage where it is retained for the remainder of the storage term.
The data transfer between storage devices of different types is performed using a secure automated script on a daily basis. The term during which the data remains in hot storage without being accessed for each type of entity is presented in the table below:
| Entity | Term of hot storage |
| Screenshots | 1 year |
| Video recordings | 1 year |
| Attachments | 1 year |
| Test execution reports | 1 year |
Once the data in the Cold storage is accessed, it is moved to Hot storage. The process of moving data from cold storage to hot storage may take up to 24 hours.
Upon the Services termination on the Organization level, the data is securely disposed of within 1 month of termination. The data may remain in the backup files for longer periods of time as specified in the Data Backup section of this Policy.
Upon user request, the data may be manually disposed of before the 1-month term of the termination.
Data Backup
The data is backed up hourly using an automated script. The backup files are stored for 7 days. After 7 days, the backup files are securely disposed of.
Data Security
The data is stored in a secure server using industry-standard methods of data protection. Access to the data is only granted to authorized users.
We may provide read-only access to the data to third parties if:
- Doing so is appropriate to carry out your own request
- We believe it's needed to enforce our legal agreements or that is legally required
- We believe it's needed to detect, prevent, or address fraud, security or technical issues
- We are legally bound to do so by the current legislation or authorities that hold such power
Data Aggregation
We may keep a record of your data in depersonalized, aggregated form for the purpose of statistical analysis for longer periods than specified in this Policy. This includes the number of entities of each type created within the Organization, as well as other aggregated data providing insight into the use of the Services.
Suspension of Data Disposal in the Event of Litigation or Claims
In case of any legal action taken against TestFirst, or in case of a government audit requiring submission of our data, we may suspend the data disposal until such litigation or audit is concluded.
Changes to the Data Retention Policy
This Policy can be amended as needed. If any major changes are applied to this Policy, you will be notified of it via email or with an announcement on the Website.
Contact Us
You can contact us by sending an email to legal@testfirst.com.
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